· SRM Platform is a cost effective and user-friendly system that improves reporting and incident management via mobile app.
· The computer or tablet-based portal is a mobile operations room that allows for access to the system 24/7 without the requirement of a dedicated control room.
· Ultimately providing versatility and flexibility for the business owner when monitoring, managing or reviewing real-time security operations.
• In offline or poor network coverage, data is sent as soon as a single bar of connectivity is achieved. This allows information to continue to be recorded and stored regardless of connectivity.
• 24/7 emergency response can be utilized with mobile response units for multiple sites or for specialist response units for large sites with dedicated essential services officers. The capability to select units, and receive immediate acknowledgement from the responders provides real-time visibility. Acknowledgement is at the touch of the screen for silent and efficient communications.
• Response units can be monitored from moment of contact, during the incident, and up until it has been neutralized.
• Information monitored can be extracted and sent via .PDF to management and clients for reporting requirements from information received on the platform. Ultimately rendering extracting information from logbooks obsolete. Information can include text, pictures and voice recordings from the scene of the incident and input from supervision and managers as the escalation process is implemented.